Recent News & Press Coverage
Stay informed with official news and updates from The ASCII Group. This section features company announcements, strategic initiatives, and industry coverage that reflect our continued commitment to the MSP community and the broader IT channel.
The ASCII Group Appoints Ted Roller as Chief Community Officer
Washington, D.C.– January 14, 2026 – The ASCII Group, North America’s original and vendor-neutral community for Managed Service Providers (MSPs), is pleased to announce the appointment of Ted Roller as Chief Community Officer, a newly created executive role focused on strengthening member engagement and expanding ASCII’s community across the United States and Canada.
In this role, Roller will lead initiatives designed to deepen member connection and engagement, working closely with MSPs to help shape the future of the ASCII community. His focus will be on ensuring ASCII continues to reflect the real-world needs of MSP business owners and remains a trusted resource for peer insight and collaboration.
Roller brings more than 25 years of experience in the IT channel, with a career spanning MSP ownership and senior channel leadership roles. Earlier in his career, he owned and operated an MSP that was recognized locally as one of the Fast 50 fastest-growing companies, providing firsthand experience with the operational and strategic realities MSPs face.
He has since held senior channel leadership positions at LogMeIn, Intronis, Mailprotector, CloudRadial, Zomentum, and FlexPoint, where he helped build partner programs, strengthen community engagement, and support growth through indirect sales models. In addition, Roller has contributed to industry education as faculty for CompTIA and has been recognized by organizations including MSPmentor, The Channel Company, and SMB Nation.
“Ted’s background as both an MSP owner and a channel executive makes him uniquely qualified to lead our community efforts,” said Jerry Koutavas, CEO of The ASCII Group. “His role will be instrumental in strengthening member engagement and expanding ASCII’s reach as we continue to support MSPs across North America.”
“ASCII has always represented something different in this industry,” said Roller. “It is a community built on trust, openness, and shared experience. I’m honored to join the team and look forward to helping shape the next chapter of member engagement and community leadership.”
About The ASCII Group, Inc.
The ASCII Group is the premier community of North American MSPs, MSSPs and Solution Providers. The Group has members located throughout the U.S. and Canada, and membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national and international reach. Founded in 1984, ASCII provides services to members including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more. ASCII works with a vibrant ecosystem of leading and major technology vendors that complement the ASCII community and support the mission of helping MSPs to grow their businesses. For more information, please visit www.ascii.com.
Press Contact
Jessica Turner
Senior Digital Engagement Manager
Tel: 800-394-2724
Email: jturner@ascii.com
Web: www.ascii.com
ASCII Success Summits, D.C.: ASCII Members Chose Vendor Favorites
The ASCII members voted on their favorite vendors from the D.C. Success Summit and the winners are…..
Business Solutions Magazine, April 29, 2011, by Gennifer Biggs read more: http://bsminfo.com/article.mvc/ASCII-Success-Summits-DC-Vendor-winners-0001
ASCII Success Summits, D.C.: Do You Really Know ASCII?, Business Solutions Magazine, April 29, 2010, by Gennifer Biggs
Nearly 150 ASCII members and guest visitors learned more about what the ASCII Group’s offering entail when executive director Jerry Koutavas kicked off the D.C. Success Summit on Thursday, April 28. Koutavas began by reminding all attendees about the goal of the six success summits ASCII hosts across the country over the span of a year:
“We want to pull you away from your business for a day, sit you down, and make you think about what you could be doing better to improve the performance of your business.”
Read More….
http://bsminfo.com/article.mvc/ASCII-Success-Summits-Do-You-Know-ASCII-0001
ASCII Resident Expert Article: Protecting Your Country While Protecting Your Clients, Channel Insider, April 22, 2011, by Mike Semel
Think your small business customers are too small to be of interest to international spies looking to steal trade secrets and intellectual property? Think again. Corporate espionage is a real threat. Here’s how you can help.
Read More….
http://www.channelinsider.com/c/a/Commentary/Protecting-Your-Country-While-Protecting-Your-Clients-698867/
CompTIA Inducted into IT Hall of Fame, Channel Insider, April 19, 2011, by Alison Diana
The IT Hall of Fame has inducted the CompTIA A+ certification program into its IT Channel Wing, recognizing the contributions of Jean Alexander who spearheaded creation of the certification series.
Read More….
http://www.channelinsider.com/c/a/Careers/CompTIA-A-Inducted-into-IT-Hall-of-Fame-464047/
ASCII Resident Expert Article: Small Business, Big Resources: The Power of Community, Channel Insider, April 15, 2011, by Doug Young
Thousands of years of experience, real-world knowledge of new products, access to specialists to fill your skill gaps. Those are just a few benefits of leveraging a community of IT solution providers. Here’s what else you are missing out on.
Read More….
http://www.channelinsider.com/c/a/Commentary/Small-Business-Big-Resources-The-Power-of-Community-591606/
Intronis Wins Best Revenue Generator At ASCII Newport Beach Success Summit
Business Solutions Magazine, April 11, 2011
This prestigious award is presented to the technology company that is deemed to have the best revenue generator for the IT industry.
Intronis, the leading cloud backup and disaster recovery solution for IT service providers serving small businesses, today announced that the company has been named winner of the Best Revenue Generator Award at the ASCII Group’s Success Summit in Newport Beach, CA.
Read More….
http://bsminfo.com/article.mvc/Intronis-Wins-Best-Revenue-Generator-At-ASCII-0001
Online Physician Assessment And Product Evaluation Tool Helps Resellers Accelerate The Evaluation And Sale Of EHR Software To Their Physician Practice Customers
Business Solutions Magazine, April 5, 2011
ASCII Group’s newest partner, Hielix, is proud to offer ASCII members the Hielix EHR Roadmap, an online application which automates the most critical stage of EHR adoption: physician assessment and product evaluation, accelerating time to EHR revenue for resellers. The Hielix EHR Roadmap is an interactive web application that enables technology resellers to more efficiently support their ambulatory physician practice customers in practice assessment and electronic health record(EHR) selection. Hielix EHR Roadmap brings a new level of scalability to physician assessment, automating the process of evaluating the practice and balancing clinical requirements against EHR vendor capabilities.
Read More….
http://bsminfo.com/article.mvc/Online-Physician-Assessment-And-Product-0001
ASCII Resident Expert Article: Creating Five-Star Customer Service, Channel Insider, March 31, 2011, by John Hlavac
Are you making the most of every customer moment? Here’s how you can evaluate your customer service and do what it takes to get five-star ratings.
Read More….
http://www.channelinsider.com/c/a/Commentary/Creating-FiveStar-Customer-Service-364170/
ASCII Resident Expert Article: Don't Let Time Run Out on Your Opportunities, Channel Insider, March 18, 2011, by Jerry Koutavas
When the buzzer goes off, time is out, the game is over and there’s a winner and loser. Which side will your business be on?
Read More….
http://www.channelinsider.com/c/a/Commentary/Dont-Let-Time-Run-Out-on-Your-Opportunities-319400/
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