Recent News & Press Coverage
Stay informed with official news and updates from The ASCII Group. This section features company announcements, strategic initiatives, and industry coverage that reflect our continued commitment to the MSP community and the broader IT channel.

The ASCII Group Appoints Ted Roller as Chief Community Officer
Washington, D.C.– January 14, 2026 – The ASCII Group, North America’s original and vendor-neutral community for Managed Service Providers (MSPs), is pleased to announce the appointment of Ted Roller as Chief Community Officer, a newly created executive role focused on strengthening member engagement and expanding ASCII’s community across the United States and Canada.
In this role, Roller will lead initiatives designed to deepen member connection and engagement, working closely with MSPs to help shape the future of the ASCII community. His focus will be on ensuring ASCII continues to reflect the real-world needs of MSP business owners and remains a trusted resource for peer insight and collaboration.
Roller brings more than 25 years of experience in the IT channel, with a career spanning MSP ownership and senior channel leadership roles. Earlier in his career, he owned and operated an MSP that was recognized locally as one of the Fast 50 fastest-growing companies, providing firsthand experience with the operational and strategic realities MSPs face.
He has since held senior channel leadership positions at LogMeIn, Intronis, Mailprotector, CloudRadial, Zomentum, and FlexPoint, where he helped build partner programs, strengthen community engagement, and support growth through indirect sales models. In addition, Roller has contributed to industry education as faculty for CompTIA and has been recognized by organizations including MSPmentor, The Channel Company, and SMB Nation.
“Ted’s background as both an MSP owner and a channel executive makes him uniquely qualified to lead our community efforts,” said Jerry Koutavas, CEO of The ASCII Group. “His role will be instrumental in strengthening member engagement and expanding ASCII’s reach as we continue to support MSPs across North America.”
“ASCII has always represented something different in this industry,” said Roller. “It is a community built on trust, openness, and shared experience. I’m honored to join the team and look forward to helping shape the next chapter of member engagement and community leadership.”
About The ASCII Group, Inc.
The ASCII Group is the premier community of North American MSPs, MSSPs and Solution Providers. The Group has members located throughout the U.S. and Canada, and membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national and international reach. Founded in 1984, ASCII provides services to members including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more. ASCII works with a vibrant ecosystem of leading and major technology vendors that complement the ASCII community and support the mission of helping MSPs to grow their businesses. For more information, please visit www.ascii.com.
Press Contact
Jessica Turner
Senior Digital Engagement Manager
Tel: 800-394-2724
Email: jturner@ascii.com
Web: www.ascii.com
The ASCII Group and InfoSec Institute Partner to Provide Members Essential Business Tools
MADISON, Wis., Dec. 17, 2018 – Managed service providers (MSPs) and managed security service providers (MSSPs) can now easily and efficiently administer security awareness training for their clients thanks to a new MSP Toolkit developed by InfoSec Institute.
InfoSec Institute, the leading provider of information security education and workforce security awareness solutions, today announces a partnership with The ASCII Group, offering a tailor-made MSP Toolkit for ASCII MSP members seeking an efficient way to manage their clients’ security awareness training needs.
The MSP Toolkit is built upon InfoSec Institute’s SecurityIQ platform. SecurityIQ makes it easy to provide security awareness training that engages employees and motivates them to detect, avoid and report security threats like phishing.
“It speaks volumes when a company such as Infosec Institute works hand-in-hand with the ASCII MSP community to design necessary resources,” said Jerry Koutavas, president at The ASCII Group. “The MSP Toolkit incorporates the best practices and implementation strategies our members are seeking. This is a welcome addition to an already strong offering by the company and its ability to help MSPs in the ongoing battle against the fraudulent practice of phishing.“
The MSP Toolkit features:
• Clear step-by-step guidance illustrating critical steps and recommended best practices for implementing the process.
• Automation tools equipping MSPs with easy-to-build security awareness training programs to deliver the right content to the right learner at the right time.
• Delegated administration enabling centralized management of multiple clients’ security awareness programs.
• Automatic report generation for tracking and sharing training performance.
• Customizable learning experiences using more than 300 modules, including critical training in phishing, suspicious hosts, ransomware and password security.
“ASCII is the trusted leader in the IT and security MSP community, and we’re thrilled to offer our MSP Toolkit to its more than 1,300 members,” said Mike Nobers, director of Global Channel Sales for InfoSec Institute. “Our goal when developing the MSP toolkit was to provide our partners guidance on creating a great security awareness program and delivering it efficiently and effectively with our platform.”
ASCII members already using the toolkit give it positive reviews.
“Our partnership with InfoSec Institute has been invaluable in helping us deliver accessible, engaging and effective cybersecurity awareness education to our clients. The MSP Toolkit allows us to use the SecurityIQ training platform to its fullest potential,” said Vanessa Reimer, manager of Corporate Administration and Communications at CarefreeIT.
“We have a trusted partner in the education space for technical training. The training is well-received by our clients and strikes the right balance of engaging and educational. It provides a well-rounded offering in terms of cybersecurity services. The MSP Toolkit provides a structured method of engaging with our clients and takes the guess out of proper process and procedure,” said William Chan, founder and president of Syzygy 3, Inc.
Learn more about InfoSec Institute’s MSP Toolkit
InfoSec Institute recently announced Gartner positioned it as a Challenger in the 2018 Magic Quadrant for Security Awareness Computer-Based Training. Additionally, the company is also recognized as a 2018 Best Security Awareness Computer-Based Training as Reviewed by Customers.
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About InfoSec Institute
InfoSec Institute fortifies organizations and their employees against security threats with award-winning security and privacy education. Recognizing cybersecurity is everyone’s job, we provide skills development and certification training for IT and security professionals while building the entire workforce security aptitude with awareness training and phishing simulations. InfoSec Institute is also a Training Industry “Top 20 IT Training Company” and the Security Training & Education Program Gold Winner in Info Security Products Guide’s Global Excellence Awards.
Gartner Disclaimers
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
About Gartner Peer Insights
Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 70,000 verified reviews in more than 200 markets. For more information, please visit www.gartner.com/reviews.
The ASCII Group Announces 2019 Dates and Cities for IT Success Summits
Bethesda, Maryland – November 7, 2018 — The ASCII Group, a membership-based community of independent North American MSPs, VARs and Solution Providers, is pleased to announce the upcoming dates and cities for its 2019 IT Success Summit Series.
Started in 1999, the Success Summits bring together nearly 1,500 IT solution providers, dozens of technology vendors, and key industry leaders in a two-day format that incorporates extensive peer networking, education and training. With events in nine markets across North America, the series will focus on areas that will help MSPs advance and move their businesses forward, through the power of community and its offerings.
“As ASCII enters its 35th year in 2019, we reflect back on our original mission which still rings true today – bringing together IT business owners and helping them to grow by leveraging the power of our group. The discussions that take place, the connections that are formed, these are the true pillars as to why the ASCII community has been a mainstay within the channel,” said Jerry Koutavas, President, The ASCII Group.
“This past year, we saw record-breaking participation – over 75 channel-focused vendors participated in at least one of our regional Success Summits! This is a testament to the overall health of the IT channel and reaffirms the value of MSPs in today’s economy. Vendors are seeing real results by partnering with ASCII members and other IT providers to enable end-user success,” said Shannon Mayer, VP Channel Development, The ASCII Group.
With an emphasis on peer-to-peer knowledge sharing, the Summits are designed for qualified IT professionals and MSPs.
2019 Summit Cities:
• Orange County, CA February 20 – 21
• Dallas, TX March 27 – 28
• Washington, D.C. April 24 – 25
• Charlotte, NC May 15 – 16
• Chicago, IL June 26 – 27
• Denver, CO July 24 – 25
• Toronto, Canada August 21 – 22
• Newark, NJ September 25 – 26
• Boston, MA October 24 – 25
Keynote speakers will be announced at a later date. For more information on ASCII’s IT Success Summits, please visit www.asciievents.com.
Follow ASCII on Twitter @asciigroup and #ASCIISUCCESS.
About The ASCII Group, Inc:
The ASCII Group is the premier community of North American MSPs, VARs and solution providers. The group has over 1,300 members located throughout the U.S. and Canada, and membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national reach. Founded in 1984, ASCII provides services to members including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more. ASCII works with a vibrant ecosystem of major technology vendors that complement the ASCII community and support the mission of helping MSPs and VARs to grow their businesses. For more information, please visit www.ascii.com.
Press Contact
Alysia Vetter
Director of Marketing & Communications
Tel: 800-394-2724 x 131
Email: alysia@ascii.com
Web: www.ascii.com
The ASCII Group Awards Pax8 the 2018 ASCII Cup
Bethesda, Maryland – October 18, 2018 — The ASCII Group, a membership-based community of independent North American MSPs, VARs and Solution Providers, is pleased to announce the winners of its annual ASCII Cup, with awards given to the ASCII Cup winner, Top 10 Vendors, and MSP Success Summit Distributor of the Year. The awards are presented each October to technology companies that have showcased channel goodwill and a commitment to helping ASCII members grow their IT businesses. Winners are voted upon by ASCII members at regional events, and the Cup and awards were presented at the ASCII Success Summit on October 18, in Seattle, WA.
At each regional event, ASCII Success Summit attendees vote for the vendors in 13 different categories:
Best Education;
Best Partner Incentives;
Best Presentation;
Best Rapid Pitch;
Best Keynote Presentation;
Most Innovative Solution;
Best Market Opportunity;
Best Partner Support;
Best Channel Program;
Best Revenue Generator;
Top Distributor;
Best Partner Involvement;
Best of Show.
The winners at each Summit are selected based on the votes by the MSPs, VARs and solution providers in attendance; at the end of the year, the winner of The ASCII Cup is determined by tabulating the results of all nine events. The 2018 winners of The ASCII Cup, Top 10 Vendors and MSP Success Summit Distributor of the Year were announced at a private industry gathering.
The ASCII Group is pleased to honor the top 10 contenders for this year’s ASCII Cup:
The 2018 ASCII Cup Vendor of the Year – Pax8
Top #2 Vendor of the Year for ASCII Cup 2018 – Datto
Top #3 Vendor of the Year for ASCII Cup 2018 – Mailprotector
Top #4 Vendor of the Year for ASCII Cup 2018 – Duo Security
Top #5 Vendor of the Year for ASCII Cup 2018 – Solutions Granted
Top #6 Vendor of the Year for ASCII Cup 2018 – Continuum
Top #7 Vendor of the Year for ASCII Cup 2018 – RapidFire Tools
Top #8 Vendor of the Year for ASCII Cup 2018 – Vertical Axion
Top #9 Vendor of the Year for ASCII Cup 2018 – Cytracom
Top #10 Vendor of the Year for ASCII Cup 2018 – Technology Marketing Toolkit
MSP Success Summit Distributor of the Year – Pax8
“On behalf of The ASCII Group and its community, we congratulate Pax8 on winning the 2018 ASCII Cup and the MSP Success Summit Distributor of the Year. In addition, we also wish to acknowledge the Top 10 Vendors and extend a big thank you to all of the companies that participated at our Success Summits this year. We recognize the value that all of these participants bring to our members and appreciate their commitment in continually providing innovative and advanced solutions to our community,” said Jerry Koutavas, President, The ASCII Group.
Photos of the celebration will be made available on The ASCII Group and The ASCII Cup Facebook pages.
For more information, please visit www.ascii.com.
About The ASCII Group, Inc:
The ASCII Group is the premier community of North American MSPs, VARs and solution providers. The group has over 1,300 members located throughout the U.S. and Canada, and membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national reach. Founded in 1984, ASCII provides services to members including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more. ASCII works with a vibrant ecosystem of major technology vendors that complement the ASCII community and support the mission of helping MSPs and VARs to grow their businesses. For more information, please visit www.ascii.com.
Press Contact
Alysia Vetter
Director of Marketing & Communications
Tel: 800-394-2724 x 131
Email: alysia@ascii.comWeb:www.ascii.com
The ASCII Group Appoints 8 Members to New Executive Strategic Committee
Bethesda, Maryland – September 5, 2018 — The ASCII Group, a membership-based community of independent North American MSPs, VARs and Solution Providers, has announced the selection of 8 ASCII members to the newly created Executive Strategic Committee based on their knowledge and industry expertise. The Committee includes a select group of IT professionals from various sectors of technology, who will work in concert with Alan Weinberger, CEO of The ASCII Group, to provide insight and feedback on timely topics.
The new Executive Strategic Committee includes:
Joe Balsarotti, Software To Go – St. Peters, MO
Rene Barnes, Opus 1 Systems – Silver Spring, MD
Ryan Bowman, TCW Computer Systems – Mannheim, PA
Rayanne Buchianico, ABC Solutions LLC – Dunedin, FLAJ
Gyomber, Technology Visionaries – Woodbridge, NJ
Michael Kimmerly, Precision Computer Solutions – Port Huron, MI
Joshua Liberman, Net Sciences, Inc. – Albuquerque, NM
Joe Molick, Molick Enterprises – Ramona, CA
“The goal of the Executive Strategic Committee was to create a small sounding board, whereby appointed members could offer varying viewpoints and acumen,” said Weinberger. "With the Committee, The ASCII Group is reinforcing our focus on community."
About The ASCII Group, Inc:
The ASCII Group is the premier community of North American MSPs, VARs and solution providers. The group has over 1,300 members located throughout the U.S. and Canada, and membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national reach. Founded in 1984, ASCII provides services to members including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more. ASCII works with a vibrant ecosystem of major technology vendors that complement the ASCII community and support the mission of helping MSPs and VARs to grow their businesses.
For more information, please visit www.ascii.com
Press Contact
Alysia Vetter
Director of Marketing & Communications
Tel: 800-394-2724 x 131
Email: alysia@ascii.com
Web: www.ascii.com
The ASCII Group Appoints 5 New Members to Advisory Committee
Bethesda, Maryland – July 12, 2018 — The ASCII Group, a membership-based community of independent North American MSPs, VARs and Solution Providers, has announced the addition of 5 new members to its Advisory Committee. The Committee includes a select group of IT professionals from various sectors of technology, who collaborate to provide input on ASCII membership and initiatives.
Comprised of representatives from 15 member businesses from across North America, the Advisory Committee works with ASCII headquarters on a regular basis to discuss new alliances, member programs, peer-to-peer networking opportunities for the members, and overall ways to bring value to the group. These components would add to the more than 70 value-add programs ASCII currently provides to its members.
The 5 new members include:
Des Dougan, Dougan Consulting Group – Vancouver, BC
Kevin Rubin, Stratosphere Networks – Evanston, IL
Stephen Monk, Noverus Innovations, Inc. – Roseville, CA
David Stinner, US itek – Buffalo, NY
Thomas Fox, Tech Experts – Monroe, MI
“The ASCII Advisory Committee plays a pivotal role in maximizing member engagement,” said Alan Weinberger, Chairman and CEO, The ASCII Group. “We are thrilled to have assembled a diverse group of successful IT business owners who provide insight on industry trends with varying perspectives that help us deliver impactful programs and resources to our members.”
The ASCII Advisory Committee was established in 2001 and the committee meets regularly during the year. To view a list of all current ASCII Advisory Committee members, visit the ASCII Company page www.ascii.com/about-us
About The ASCII Group, Inc:
The ASCII Group is the premier community of North American MSPs, VARs and solution providers. The group has over 1,300 members located throughout the U.S. and Canada, and membership encompasses everyone from credentialed MSPs serving the SMB community to multi-location solution providers with a national reach. Founded in 1984, ASCII provides services to members including leveraged purchasing programs, education and training, marketing assistance, extensive peer interaction and more. ASCII works with a vibrant ecosystem of major technology vendors that complement the ASCII community and support the mission of helping MSPs and VARs to grow their businesses. For more information, please visit www.ascii.com.
Press Contact
Alysia Vetter
Director of Marketing & Communications
Tel: 800-394-2724 x 131
Email: alysia@ascii.com
Web: www.ascii.com
The ASCII Group Announces Best of Show Award Winners from Ann Arbor 2018 IT Success Summit
The ASCII Group, a membership-based community of independent MSPs, VARs and solution providers, is pleased to announce the ‘Best of Show’ award winners from its 2018 IT Success Summit in Ann Arbor, Michigan. The awards are voted on by the attending solution providers, and honor the industry sponsors in multiple Best of Show categories.
Pre-Day Winners
Best Education – Invarosoft
Best Partner Incentives – Vertical Axion
Best Presentation – Solutions Granted
Main Day Winners
Best Rapid Pitch – GMS Live Expert
Best Keynote Presentation – Pax8
Most Innovative Solution – Mailprotector
Best Market Opportunity – Pax8
Best Partner Support – Datto
Best Channel Program – GreenLink Networks
Best Revenue Generator – ID Agent
Top Distributor – Pax8
Best Partner Involvement – Cytracom/Datto/Pax8
Best of Show – Pax8
The ASCII Group Announces Best of Show Award Winners from Chicago 2018 IT Success Summit
The ASCII Group, a membership-based community of independent MSPs, VARs and solution providers, is pleased to announce the ‘Best of Show’ award winners from its 2018 IT Success Summit in Chicago, Illinois. The awards are voted on by the attending solution providers, and honor the industry sponsors in multiple Best of Show categories.
Pre-Day Winners
Best Education – Carvir
Best Partner Incentives – Solutions Granted
Best Presentation – Solutions Granted
Main Day Winners
Best Rapid Pitch – Invarosoft
Best Keynote Presentation – Mailprotector
Most Innovative Solution – Mailprotector
Best Market Opportunity – Pax8
Best Partner Support – Datto
Best Channel Program – Pax8
Best Revenue Generator – Intermedia
Top Distributor – Pax8
Best Partner Involvement – Cytracom/Datto/Pax8
Best of Show – Pax8
ASCII Members in the News (Industry Articles & Info) Spring
Channel Executive Magazine & MSP Insights:
Is the Channel Prepared for Cyberattacks? Featuring ASCII Members Lynn Souza and Jason McNew
Maximize the Value of Partner Programs Featuring ASCII Members Tom Lambotte and Stephen Monk
The Dangers of Warning Your Clients About Price Increases By ASCII Member Angel Rojas
The Benefits of Warning Your Clients About Price Increases By ASCII Member Mike Bloomfield
How MSPs Benefit from Effective Public Speaking By ASCII Member Alain Lefebvre
TechTarget | SearchITChannel:Business continuity solution: How should MSPs price an offering? By ASCII Member Raffi Jamgotchian
My Tech Decisions:
Cybersecurity Practices for the Layman Employee By ASCII Member Albert J. Gyomber
What is Unified Communications As a Service (UCaas)? By ASCII Member James Brendle
The ASCII Group Announces Best of Show Award Winners from Austin 2018 IT Success Summit
The ASCII Group, a membership-based community of independent MSPs, VARs and solution providers, is pleased to announce the ‘Best of Show’ award winners from its 2018 IT Success Summit in Austin, Texas. The awards are voted on by the attending solution providers, and honor the industry sponsors in multiple Best of Show categories.
Pre-Day Winners
Best Education – Carvir
Best Partner Incentives – Vertical Axion
Best Presentation – Duo Security
Main Day Winners
Best Rapid Pitch – Invarosoft
Best Keynote Presentation – Pax8
Most Innovative Solution – RapidFire Tools
Best Market Opportunity – Technology Marketing Toolkit
Best Partner Support – Datto
Best Channel Program – Pax8
Best Revenue Generator – Datto
Top Distributor – Pax8
Best Partner Involvement – Cytracom/Pax8/Technology Marketing Toolkit
Best of Show – Pax8
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